Update - We are continuing to investigate this issue.
Jan 26, 09:39 EST
Investigating - We have received reports of users receiving error pages intermittently when accessing Informed. We are currently investigating and will continue to post any additional updates here.
Jan 26, 09:38 EST
Webapp ? Degraded Performance
Repricing Operational
API Operational
User Database ? Operational
Insight Database ? Operational
Master Database ? Operational
Upload Processing Operational
Orders Download Operational
FBA Inventory Operational
Edit Listings Operational
Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 26, 2021

Unresolved incident: Intermittent error pages when accessing Informed.

Jan 25, 2021

No incidents reported.

Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021
Completed - The scheduled maintenance has been completed.
Jan 17, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 23:00 EST
Scheduled - On Saturday, January 16th at 11:00 PM EST there will be scheduled downtime for approximately 3 hours.

During this maintenance window, the Informed platform will be inaccessible and all repricing will be paused. All operations around the platform, including repricing and processing of uploads will automatically resume immediately after the maintenance window.

Your account performance is something we take very seriously. We perform maintenance regularly to ensure that everything runs smoothly and we work hard to keep any impact as brief as possible.
Dec 16, 08:44 EST
Jan 16, 2021
Jan 15, 2021
Resolved - This incident has been confirmed to be resolved.
Jan 15, 13:29 EST
Monitoring - A fix has been implemented and we are now monitoring to ensure Informed continues to work as expected.
Jan 15, 12:19 EST
Investigating - We have received reports that some users are unable to edit listing information, are receiving errors messages, and data not is loading as expected. We have made this our top priority and are currently investigating this issue.
Jan 15, 11:41 EST
Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.