Update - Fee Promotions have been disabled temporarily in Informed and will not be factored into price changes while Amazon works to resolve things on their end. In the meanwhile, Amazon is continuing to process refunds for all affected orders.
Jun 5, 10:27 EDT
Monitoring - Amazon was able to identify an error in their system causing them to send out valid Fee Promotion data but not apply the discounted fees to orders. This issue has since been fixed on their end and we have been informed they will be issuing refunds on any orders where the fee promotion criteria was reached, but not applied.

We will continue to monitor while Amazon completes this process and post any updates here.
May 31, 08:57 EDT
Investigating - We have received reports from some users that Fee Promotions are being applied to listings that are not reflected in Amazon Seller Central. We are currently investigating both internally and with Amazon and will continue to post any updates here.
May 29, 11:44 EDT
Webapp ? Operational
Core ? Operational
API Operational
User Database ? Operational
Insight Database ? Operational
Master Database ? Operational
Uploads Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jul 18, 2019

No incidents reported today.

Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019
Resolved - We have been able to confirm that this issue is resolved and that our system is continuing to process uploads successfully at their normal rate.
Jul 10, 09:17 EDT
Monitoring - Our system has now completed the processing of all backlogged uploads that previously had the "pending" status; any new uploads should now be processing at their normal rate.

We will continue to monitor to ensure that all uploads continue to process normally.
Jul 9, 15:42 EDT
Identified - We identified a slowdown in our system causing a delay in upload processing. We are working to process all backlogged uploads with the "pending" status. During this time, new uploads may also experience a delay while our system continues to process all uploads in the queue.

We have made this a top priority and are working to expedite this process as much as possible.
Jul 9, 09:56 EDT
Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.