Accounts showing no price changes or orders
Incident Report for Informed.co
Resolved
We have been able to confirm that this issue is resolved and all data has been restored.
Posted 10 days ago. May 15, 2019 - 09:15 EDT
Monitoring
All data has been restored. We will continue to monitor to ensure everything remains working as expected.
Posted 11 days ago. May 14, 2019 - 10:22 EDT
Identified
Our engineering team has confirmed this as a display-only issue, specifically an outage preventing repricing activity and order data from being recorded and displayed in users' accounts.

They have since rolled out a fix resolving this and are working to restore the missing data to user's accounts.
Posted 12 days ago. May 13, 2019 - 10:19 EDT
Investigating
We have identified a display-only issue in our system preventing price changes and order data from displaying in users' accounts starting from 6 PM EST yesterday (5/12). This is a top priority our team is actively investigating.

We will continue to communicate updates regarding this as received.
Posted 12 days ago. May 13, 2019 - 10:06 EDT
This incident affected: Insight Database.