Delayed upload processing and long page load times

Incident Report for Informed Repricer

Resolved

The application is once again running at full speed and all uploads have been processed.

Posted Aug 07, 2018 - 14:05 EDT

Monitoring

A fix has been deployed and we are monitoring the results.

Posted Aug 07, 2018 - 11:04 EDT

Investigating

We are currently experiencing an issue with a single database that is causing pages to load slowly and delay upload processing for some users.

A fix is in the works and will be deployed as soon as possible, thank you for patience and understanding.

Posted Aug 07, 2018 - 08:09 EDT

This incident affected: User Database.